This has been a week of three new clients and three successful events. Whenever we start a relationship with a new client, I personally feel a huge responsibility to win trust and exceed expectations. I’m sure we all have that wish in business but, because I am a Head Facilitator as well as one of the company directors, there is an added desire for the actual event delivery to be absolutely perfect.
No matter how good your proposals are, how eloquently you describe your events or how good they look on video, there comes the moment when it’s show time and you have to ‘deliver the goods’!
First this week, we had a Crashing Waiters event. As all the coaches arrived outside the venue and our unassuming diners disembarked and filed into pre-dinner drinks, my team (pretending to be venue staff) welcomed everyone. Later, when the same venue staff burst into a surprise performance and proceeded to transform everyone into a kitchen utensil orchestra, the shocked faces provided a great picture, with a happy client and a job well done.
Next morning, we headed North to Leeds. Even though our participants knew they were to learn the Haka, nothing could have prepared them for the impact that our Head Maori Master made as he burst into the room! After our team performed various Hakas and provided an enthralling history behind their culture, participants were on their feet, in fits of laughter, as they attempted to get their hands, feet and tongues into the right position!
Laughter soon turned into absolute passion to get it right and then everyone decided to adorn the tribal face markings. The end result was a room full of new tribal warriors and, as two of the male participants ripped off their shirts in the heat of their war cry, I looked over to our new client and saw that we had another happy client, with a job well done.
Yesterday morning, we delivered a very quick boomwhacker conference icebreaker. I was formally introduced on stage as my usual nom de plume, Professor Mark Hunter. After telling the audience – in my slowest, dullest voice – that I was there to deliver a two-hour lecture, I sprang into my normal energetic self while hundreds of boomwhackers appeared. 20 minutes later, participants were on their feet, playing. One further minute later, we had all the instruments back in the bags and I was out the door, with a job well done and another happy client!
Every day, new and repeat clients are trusting us with their money, people and reputation. It is our number one goal to walk away from every single event with a happy client and a job well done.
For more information about our events, please contact us.
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